Política de devoluciones
At Land of Tartessos, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer you the possibility of returning the products according to the following terms and conditions, in accordance with current legislation in Spain.
1. Return Period
You have the right to return products within 14 calendar days from the date of receipt of the order, without giving any reason. To exercise the right of withdrawal, you must notify us of your decision through an unequivocal statement (for example, a letter sent by post, fax or email).
2. Conditions of Returned Products
For a return to be accepted, the products must be in the same condition in which you received them. This includes:
- Products must not have been used, washed or damaged.
- They must retain all their original labels, packaging and accessories.
- Products must be shipped in their original packaging or in other packaging that ensures proper protection during transport.
3. Return Procedure
- Please contact our customer service team to inform us of your intention to return the product.
- We will provide you with a return form that you must complete and send along with the product.
- Package the product securely, including the return form.
- Send the package to the address we will provide you.
4. Return costs
- If the return is due to an error on our part or a defective product, Land of Tartessos will be responsible for the return shipping costs.
- In case of returns for other reasons, shipping costs will be borne by the customer.
5. Refund
Once we receive the returned product and verify its condition, we will proceed to refund the corresponding amount (excluding initial shipping costs, if applicable) within a maximum period of 14 calendar days. The refund will be made using the same payment method that you used for the initial transaction, unless otherwise expressly agreed.
6. Exceptions
- For hygiene reasons, returns on underwear, swimwear, earrings and other similar products will not be accepted unless they are defective.
- Customized or made-to-measure products cannot be returned, except in the case of defects or errors in the order.
7. Legal Guarantees
All our products have a legal guarantee of conformity of two years from the date of delivery. If the product is defective within this period, you have the right to repair or replace the product, at a price reduction or termination of the contract, as appropriate.
For more information or any questions, please do not hesitate to contact our customer service. We are here to help you.
10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS
By using this Website, the User accepts that most communications with https://www.tierradetetartessos.es/ are electronic (email or notices posted on the Website).
For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that https://www.tierradetetartessos.es/ sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.
The User may send notifications and/or communicate with https://www.tierradetetartessos.es/ through the contact details provided in these Conditions and, where applicable, through the contact spaces on the Website.
Likewise, unless otherwise stipulated, https://www.tierradetetartessos.es/ may contact and/or notify the User by email or at the postal address provided.